HELP & SUPPORT

Effective Date: January 6, 2025

At I Shall Tsâlach!, we are committed to providing excellent support to ensure you have a smooth and satisfying experience on our website (http://ishalltsalach.com). Below is an overview of the help and support services we offer.

1. Contacting Support

If you have any questions, concerns, or issues, our support team is here to assist you. You can reach us via:

• Email: support@ishalltsalach.com
• Phone: (929)326-5578
• Contact Form: Available on our website under the “Contact Us” section.

2. Support Hours

Our support team is available during the following hours:

• Days: Monday to Friday
• Hours: 9:00 AM – 5:00 PM (EST)

We strive to respond to all inquiries within 1-3 business days.

3. Common Issues and Solutions

Here are some common issues and how to resolve them:

a. Digital Product Downloads

• If you experience problems downloading your purchased digital products, please contact us immediately with your order confirmation number.

b. Payment Issues

• If your payment was declined or you encountered an error, ensure your payment details are correct and try again. If the issue persists, contact your bank or our support team.

c. Account and Login Issues

• If you cannot access your account, use the “Forgot Password” option on the login page or contact our support team for assistance.

4. Technical Support

For technical issues related to website functionality, such as broken links or errors, please email us at support@ishalltsalach.com with details about the issue, including:

• A description of the problem
• The page or URL where the issue occurred
• Any error messages you received

5. Feedback and Suggestions

We value your input! If you have feedback or suggestions for improving our website or services, please send them to support@ishalltsalach.com.

6. Escalation of Issues

If you feel your concern has not been resolved satisfactorily, you may request escalation to a senior support representative. Simply indicate this in your follow-up email.

7. Additional Resources

For quick answers to frequently asked questions, please visit our FAQ section on the website.

8. Commitment to Your Satisfaction

Your satisfaction is our priority. We will do our best to address your concerns and ensure a positive experience with I Shall Tsâlach!